When you use ErrandPadi, we collect information to provide, improve, and secure our service. This includes:
- Account information: name, email, phone number, campus, and (where applicable) matriculation number, current level, year of admission, staff ID, or department
- Verification data: your uploaded student ID, admission letter, staff ID, or graduation certificate, plus — if you use instant verification — a live selfie and ID scan processed by our verification partner, Didit, for liveness and face-match checks
- Sign-in data: if you sign in with Google, we receive your name, email address, and profile photo from Google
- Task-related data: task descriptions, prices, photos, chat messages and file attachments between poster and doer, and delivery details
- Location data: your campus location for matching, and, during an active task, live location pings shared between poster and doer for real-time tracking
- Bank and payout details: bank account name/number for doers and referral withdrawals, processed via Paystack
- Device and usage data: IP address, device type, device ID, push notification token, and app interaction logs
- Voice call data: if you use in-app calling on a task, our call provider (Agora) facilitates the connection; we do not record or store call audio
- Support data: messages you send to in-app support, which may be processed by an AI assistant to help draft responses
We process your data on the following bases under the NDPA: performance of our contract with you (running your account and tasks), your explicit consent (for identity verification and location tracking), compliance with legal obligations (e.g., payment record-keeping), and our legitimate interest in keeping the platform safe. Specifically, we use the collected information to:
- Match students offering and requesting services on campus, including auto-detecting your campus from your device's location
- Verify your identity as a genuine student or staff member, using automated checks (via Didit) and manual admin review
- Process payments, hold funds in escrow, and pay out doers and referral earnings via Paystack
- Enable real-time task features: live location tracking between poster and doer during an active task, in-app chat and file sharing, and in-app voice calls
- Send push, email, and in-app notifications about your tasks, payments, and account
- Communicate important updates and respond to support requests
- Prevent fraud, investigate disputes, and ensure platform safety
- Improve our services through analytics
All payments, escrow, and payouts are processed securely by Paystack. ErrandPadi does not store your card details. Doers and referral-withdrawal recipients provide bank account details, which we use solely to create a payout recipient with Paystack and to send your earnings. We only keep transaction records necessary for accounting and dispute resolution.
We share data only with the service providers that help us run ErrandPadi, and only as needed for the purpose stated:
- Paystack — to process payments, hold escrow, and send payouts
- Didit — to perform automated ID document, liveness, and face-match checks during verification
- Google — to offer Google Sign-In, and Google's Gemini API to help draft support responses
- Agora — to connect in-app voice calls between poster and doer
- Cloudinary — to store task photos, proof-of-completion images, verification documents, and chat attachments
- Firebase — to deliver push notifications
- With universities for account verification, where applicable
- With law enforcement when legally required
We never sell your personal data to advertisers.
Several of these providers process data outside Nigeria. Where that happens, we rely on the provider's own security certifications and contractual safeguards, consistent with the NDPA's rules on cross-border data transfer.
We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits to protect your information. Account passwords are stored using industry-standard hashing and are never visible to our staff.
Live location data shared during an active task is only retained for a limited window: once a task reaches a final status (paid, refunded, or cancelled), its location history is automatically deleted after 90 days. Location data linked to a disputed task is kept longer where needed as evidence to resolve the dispute.
Gope360 is the data controller for the personal data described in this policy. Under the Nigeria Data Protection Act, 2023 (NDPA), you have the right to:
- Access the personal data we hold about you;
- Correct inaccurate or incomplete data;
- Request deletion of your data, subject to our legal and legitimate business retention needs;
- Object to or restrict certain processing, such as marketing communications; and
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated.
To exercise any of these rights, email privacy@gope360.com. We will respond within 30 days.
We use essential cookies to operate the platform. For more details, please see our Cookie Policy.
ErrandPadi is intended for users aged 18 and older, consistent with the eligibility requirement in our Terms of Service. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we will delete it.
We may update this policy from time to time. You will be notified via in-app notice and the “Last updated” date at the top of this page.